Q. How can I contact Rakuten Broadband Premium?
A. Please refer to the information below for details on how to contact us;
Our English support hours are from 9am to 5:30pm, Monday to Friday. If you need to contact us over the weekend or on a national holiday, you can give our Japanese support line a call on 0120-987-700. You can also refer to our Japanese FAQ Site and Support Pages for more information.