Q. I cannot receive email but I have only a few messages in my Inbox. What’s causing this?
A. This problem usually occurs when you have setup
your email account in IMAP mode on a computer of other device. This results in
not only received messages being stored on the server in the Inbox but also Sent
messages and Deleted messages.
In order to check how much storage space your email
account is currently using, please refer to our FAQ page here. This will also
explain how to see other folders on the server such as “Sent Messages” and “Deleted Messages”.
If you are using an IMAP type account, it’s likely
that this problem is going to reoccur. In order to help prevent this type of
problem, please refer to our FAQ page here on preventing your mailbox from
getting full.
If you are not using an IMAP type account, it’s
likely that you have received 1 or more emails with very large attachments that
are taking up all of the available space on the server. In order to check how
much storage space your email account is currently using, please refer to our
FAQ page here.
For more information about your email account,
please refer to our other FAQ pages or feel free to contact us.