- Q. Can you provide a list of all services that Rakuten Broadband Premium offer?
A. The following is a list of the service we can provide;
1. Fiber OpticsRakuten Broadband Premium can provide connections IDs to be used in conjunction with ...
- Q. What services are available and what are the monthly charges for an internet service with Rakuten Broadband Premium and NTT?
A. Rakuten Broadband Premium can provide Fiber Optic and ADSL services across Japan when used in conjunction with an NTT line. The types of service NTT ...
- Q. Is there a minimum contract period for a service with Rakuten Broadband Premium?
A. There is currently no minimum contract period for any service with Rakuten Broadband Premium. If you are going to be using an internet service ...
- Q. What are the differences between the Mansion type and Family type fiber optic services provided by NTT?
A. NTT East and NTT West can, in most cases, provide either a Mansion or Family type fiber optic service to your home. The type ...
- Q. What are the differences between the Hikari FLETS Fiber Optic services?
A. NTT
East and NTT West both provide a variety of different Hikari Flets (Fiber Optic)
services. Here is a breakdown of what each service offers and ...
- Q. How do I apply for a service with Rakuten Broadband Premium?
A. If you do not currently have an account with Rakuten Broadband Premium or an internet connection in Japan and would like to setup an account ...
- Q. How do I connect to the Web Hosting Package server via FTP?
A. In order to connect to the server via FTP, the first thing you will need to do is make sure that you have an ...
- Q. What are the settings I need to use to setup my Web Hosting Package email account?
A. If you are using the Web Hosting Package service with your domain name, you can use the following information to setup your email account.Please ...
- Q. How do I create an email account with my Web Hosting Package service?
A. Once you have received your Web Hosting Package account information from us, you will be able to access the Subscriber Control Panel. After logging ...
- Q. How do I register a new domain name with Rakuten Communications?
A. In order to register a domain name with us, please complete our Domain Name Registration application form and return this to us by email, ...
- Q. How do I transfer control of a domain name to Rakuten Communications?
A. Depending on the domain name and the current domain registrar, there are several different ways to transfer control of a domain name to Rakuten ...
- Q. How do I transfer control of a domain name away from Rakuten Communications?
A. Depending on the domain name and the domain registrar you would like to transfer control of the domain name to, there are several different ...
- Q. What are the settings I need to use to setup my email account?
A. If you cannot find the instructions for your specific email client on our FAQ site or just want to check the settings you need ...
- Q. What's the difference between a POP and IMAP type account?
A. When you create a new account in your email software, you are normally given the option to setup a POP or IMAP type account. ...
- Q. How do I cancel my service with Rakuten Broadband Premium?
A. There are currently 2 ways that you can cancel your service with us;
1. Via the Members Station2. By completing a Cancellation form and submitting ...
- Q. How do I change the payment method on my account?
A. You can update the payment method on your account at the Members Station;
If you are using a credit card and want to update the ...
- Q. How do I change the address/contact details on my account?
A. There are 2 ways in which you can update the address/contact details on your account;
1. You can update the information on your account via ...
- Q. What payment methods are available for my account?
A. The answer to this question depends on whether your account is registered under your name or a company name;
1. Account registered in your nameIn ...
- Q. What do I do if my account is disabled due to non-payment?
A. If your account becomes disabled due to non-payment, there are 3 ways in which you can get the account enabled again the same day;
1. ...
- Q. Why has my account been disabled?
A. The only times that your account will be disabled are as follows;
1. Outstanding bill on your account2. Abuse of your service in violation of ...
- Q. How do I change my password?
You can change your password via the Member's Station and following the instructions below.
In the menu on the left-side choose 'Password Change' which is under ...
- Q. Where do I return my modem or router?
1. If you are using an eAccess ADSL service or are renting an Aterm modem from
us, please return the rental modem to the following ...
- Q. How do I setup my internet connection in Windows 7?
A. Please follow the guide below to setup your connection ID and password from Rakuten Broadband Premium in your Windows 7 machine.NOTE - These instructions ...
- Q. How do I make changes to an existing internet connection in Windows 7?
A. Please follow the guide below to make changes to your connection
setup in Windows 7. You may need to do this when you have ...
- Q. What does error 651 in Windows 7 mean?
A. This error appears when there is no connection to our PPPoE server
available. This is commonly caused by either a disabled account
with NTT ...
- Q. What does error 691 in Windows 7 mean?
A. This error appears when either the user name or password has been entered incorrectly. The only other instance in which this message appears is ...
- Q. How do I setup my internet connection in Mac OS versions 10.5 onwards?
A. Please follow the guide below to setup your connection ID and password from Rakuten Broadband Premium in Mac OS 10.4.NOTE - These instructions apply when ...
- Q. How do I make changes to an existing internet connection in Mac OS versions 10.5 onwards?
A. Please follow the guide below to make changes to your connection setup in Mac OS 10.5/10.6/10.7. You may need to do this when you ...
- Q. What does the "Cannot find PPPoE server" error in Mac OS versions 10.5 onwards?
A. This error appears when there is no connection to our PPPoE server available. This is commonly caused by either a disabled account with NTT ...
- Q. What does the "Authentication failed" error in Mac OS versions 10.5 onwards?
A. This error appears when either the user name or password has been entered incorrectly. The only other instance in which this message appears is ...
- Q. How do I setup my GOL Internet connection in an Apple router?
A. Please follow these instructions to make changes to your Airport Extreme* router or Time Capsule
*Please note, the Airport Extreme is referred to as an ...
- Q. How do I setup my router to connect with NTT and Rakuten Broadband Premium?
A. It is possible to use a router in connection with an account from Rakuten Broadband Premium and a line and modem from NTT. The basic ...
- Q. How do I setup my account in Microsoft Outlook 2007?
A. Step 1. Create a new profile
1. Open Microsoft Outlook 2007. Select "Account settings..." from under "Tools"
(If you already have an account setup, continue on ...
- Q. How do I setup my account in Microsoft Outlook 2010?
A. Step 1. Create a new profile
1. Open Microsoft Outlook 2010. Select "Account settings..." from under "File"
(If you already have an account setup, continue on ...
- Q. How do I setup my account in Windows Mail?
A. Please follow the instructions below to setup your account in Windows Mail
1. Open Windows Mail and click on "Tools" and then "Accounts"
2. Click on ...
- Q. How do I setup my account in Windows Live Mail?
A. Please follow the instructions below to setup your account in Windows Live Mail
1. Open Windows Live Mail and click on the "Tools" menu at ...
- Q. How do I setup my account in Apple Mail 4-8?
A. Step 1. Create a new profile
1. Open the Apple Mail software and then click on "Mail" and "Preferences..." in the top left corner of ...
- Q. How can I contact Rakuten Broadband Premium?
A. Please refer to the information below for details on how to contact us;
All InquiriesEmail: rbbp-support@comm.rakuten.co.jpOur English support hours are from 9am to 5:30pm, Monday ...
- Q. How can I contact NTT?
A. In the event that you need to contact NTT, please refer to the following information;
NTT East - http://www.flets.com/
Technical Support - 0120-289-113 (English support)
Fiber Optic ...
- Q. How do I setup my account in Apple Mail 9?
A. Step 1. Create a new profile
1. Open the Apple Mail software and then click on "Mail" and "Preferences..." in the top left corner of ...
- Q. How do I setup my account in Apple Mail 10-11?
1. Open the Apple Mail software and then click on "Mail" and "Preferences..." in the top left corner of the screen.
2.Select the "Accounts" icon at ...
- Q. How do I setup my account in Thunderbird 3?
A. Step 1. Create a new profile
1. Open Thunderbird 3 and click on "Tools" and then "Account Settings..." here
(If you already have an account setup, ...
- Q. How do I setup my FUSION IP Phone account?
A. If you are using the rental modem (Aterm WD701CV) or rental router (Aterm WR7610HV), please follow these instructions to setup your IP phone account.
NOTE ...
- Q. How do I connect my phone to my VoIP router to use the IP phone service?
A. If you are using the Aterm WR7610HV device, you can find instructions on how to connect your phone to this VoIP router here
If you ...
- Q. How do I setup my Hikari Premium account? (NTT West only)
A. If you are in one of the NTT West* areas and using a Hikari Premium Mansion** or Hikari Premium Family type service, the connection ...
- Q. How do I setup my account in my iPhone/iPad?
A. Please follow these instructions to setup your @gol.com account in your iPhone
1. Open the Apple iPhone menu and tap "Settings"
2. Tap the "Mail, Contacts, ...
- Q. I can't connect to the internet. What could be the problem?
A. There are several reasons why you may be unable to connect to the internet. We normally recommend going through the following steps to find ...
- Q. Do Rakuten Broadband Premium restrict bandwidth or otherwise throttle file-sharing and P2P traffic?
A. A bandwidth limiting system was implemented at the end of November 2010 for users of file sharing and P2P software (Winny, Gnutella, Bittorrent, etc.) ...
- Q. Can you provide more information about the P2P restrictions being implemented by Rakuten Broadband Premium?
A. Please see the following questions and answers for more information about the P2P and file sharing restrictions being implemented;
Q. Do I have any control ...
- Q. How can I fix Adware and Malware issues?
1. If you have recurring pop-up windows or your browswer seems to have been hijacked, we recommend reading the excellent article 'How to fix adware ...
- Q. How can I fix Adware and Malware issues?
1. If you have recurring pop-up windows or your browswer seems to have
been hijacked, we recommend reading the following webpage on the Microsoft website ...
- Q. I can receive email but I can't send anything. What's causing this?
A. Please confirm that you have setup your email client correctly and that you have the correct email settings
If the settings are correct, any Anti-Virus ...
- Q. I can't receive or send email. What's causing this?
A. If you are unable to receive email, your mailbox could be full. In order to check this, please go to our Webmail site and ...
- Q. How do I check the spam filter settings for my email account?
A. In order to check the current filter settings for your @gol.com email account, please login to the Members Station. Once you have logged in, ...
- Q. How do I check how much storage space my email account is using?
A. In order to check how much storage space your mail account is using, you will need to login to the Webmail site with your ...
- Q. How can I prevent my mailbox from getting full?
A. In order to prevent your mailbox from getting full, we recommend that you do the following;1. Setup your account in POP mode on your ...
- Q. I cannot receive email but I have only a few messages in my Inbox. What’s causing this?
A. This problem usually occurs when you have setup
your email account in IMAP mode on a computer of other device. This results in
not only received ...
- Q. I cannot send email from my iPhone. What's causing this?
A. If you are unable to send email from your iPhone, please check the following information.
1. Please check the Outgoing Mail Server information below.
...
- Q. What is the size limit for incoming and outgoing mail?
A. The size limit for incoming mail is 50MB. With regards to outgoing mail, 40MB is the limit but it should be noted that some ...
- Q. How do I block and report spam mail?
A. By default, the email accounts are provided with no spam filtering enabled on them. The result of this is that after a certain period ...
- Q. I can't send or reply to email in Webmail. What's causing this?
A. If you are unable to send email from the Webmail site, please check the following;
In the Webmail site, click on the "Options" link at ...