Q. How can I contact Rakuten Broadband Premium?

A. Please refer to the information below for details on how to contact us;

All Inquiries
Tel: 0120-987-800
Tel: 050-5835-0409 (IP Phone)
Tel: +81-50-5835-0409 (When calling from overseas)
Email: supporte@gol.com

Our English support hours are from 9am to 5:30pm, Monday to Friday. If you need to contact us over the weekend or on a national holiday, you can give our Japanese support line a call on 0120-987-700. You can also refer to our Japanese FAQ Site and Support Pages for more information.

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