Q. What are the settings I need to use to setup my email account?


A. If you cannot find the instructions for your specific email client on our FAQ site or just want to check the settings you need to use to be able to send and receive email on your gol.com account, please refer to the following information;

Incoming mail server - popmail.gol.com
Incoming mail user name - username@gol.com
Incoming mail password - Your Rakuten Broadband Premium account password
Incoming mail SSL/TLS - On

NOTE: If you are unable to receive email with SSL/TLS turned on, you can try turning this off to test this. However, we highly recommend using a secure connection and suggest adjusting any anti-virus software settings that are blocking the connection using SSL/TLS.

Incoming mail port number
POP - 995 (110 when not using a secure connection)
This is usually updated automatically by the email client

IMAP - 993 (143 when not using a secure connection)
This is usually updated automatically by the email client

Outgoing mail server - mail.gol.com
Outgoing mail user name - username@gol.com
Outgoing mail password - Your Rakuten Broadband Premium account password
Outgoing mail port number - 587
Outgoing mail security - STARTTLS

NOTE: Some email clients will not list STARTTLS as an option so in these cases, you should make sure that the port is correct, that you are using authentication but do not check any option for SSL.

Depending on your email client, you will need to make sure that authentication is setup when you are sending mail. The server confirms you are an authentic user based on your user name (including the @gol.com part) and your password so if you are unable to send email, please check the authentication settings for outgoing mail in your email client.

Tags: email, incoming, mail, outgoing, settings